There may be situations where you need additional services not included in the scope of the service on the marketplace. It’s important that you understand the scope of any service before you order and, if necessary, we recommend that you confirm the service details with your provider to avoid any surprises or misunderstandings.
There is also a chance that by the time you receive care, the estimate that determined how much of the service cost you are responsible for (paid at order checkout) is no longer accurate. While rare, this happens for various reasons; the most common being another claim was processed by your health plan that changed one or more plan accumulators (i.e., deductibles, visit limits, etc.). These changes impact your out-of-pocket responsibility for the service. The result is most commonly a refund, but occasionally may result in you owing additional funds.